Please check below to see if your question is among our frequently asked. If
you do not find your question below, feel free to
Contact Us.
Thank you,
Speedway Customer
Service
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General Inquiries
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What is the Speedy Rewards Program?
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How do I use my Speedy Rewards card at the pump?
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Whom should I contact if I have a question or encounter a problem?
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Can I get a duplicate card to match my current card number?
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Will my points expire?
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My neighbor received coupons in the mail - Why?
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How do I protect my points in case my card is lost or stolen?
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How do I update my information?
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What are clubs?
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What can I do at the Speedy Rewards Terminal?
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Why should I become a Speedy Rewards member?
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Registration Inquiries
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Where can I register to become a Speedy Rewards Member?
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How do I register my Speedy Rewards card?
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I lost my card, what should I do?
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Earning Points Inquiries
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How do I earn more points?
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What items are not eligible for point accrual?
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How do I check my points balance?
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Redemption Inquiries
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How do I redeem my points?
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What is a Club Coupon?
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What is a Reward Coupon?
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What if I have multiple Reward Coupons?
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What if my Reward Coupon(s) does not print?
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Is there any means of securing the card against misuse?
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Speedy Rewards Pay Card
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What is a Speedy Rewards Pay Card?
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Will my bank place a hold on my checking account funds when I use my Speedy Rewards Pay Card to pay for fuel purchases at the pump?
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Is my checking account information secure?
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How is my Speedy Rewards Pay Card used for payment?
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After my Speedy Rewards card is linked to my checking account, do I always have to use it as my method of payment? If I don’t, will I continue to earn points?
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Why use my Speedy Rewards Pay Card rather than a regular, bank issued, debit card?
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What fees and charges will I be assessed if I use my Speedy Rewards Pay Card?
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What are the usage limits on my Speedy Rewards Pay Card?
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Alternate ID
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What is Alternate ID?
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How do I add an Alternate ID to my Speedy Rewards card?
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Why do I have to enter my Speedy Rewards P.I.N with my Alternate ID?
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How long is the Alternate ID?
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When will my points show up?
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If I use my Alternate ID, can I still use Pay Card as my method of payment?
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Is my PIN for my Alternate ID the same PIN I use for my redemptions or as a Speedy Pay Card?
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What do I do if I forgot my Alternate ID or PIN?
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Since I can use an Alternate ID do I still need keep my Speedy Reward card or can I just throw it away?
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Where can I use my Alternate ID?
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Can I use my Alternate ID to redeem points or will I need my Speedy Rewards card?
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General Inquiries
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Q:
What is the Speedy Rewards Program?
A:
Speedy Rewards transforms your Speedway convenience
store experience. Every time you make a purchase, excluding
restricted items, you will immediately start earning points
towards free gasoline and/or merchandise, as well as coupons for valuable
savings simply by using your Speedy Rewards membership card inside the store or
at the pump. You can even instantly review and redeem your points using the
Speedy Rewards redemption terminal located inside the store.
*By participating in the Speedy Rewards program, members agree to accept the
terms and conditions governing its use. Speedway LLC reserves the
right to change, suspend or discontinue the program at any time.
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Q:
How do I use my Speedy Rewards card at the pump?
A:
Before fueling, press "YES" to the first question, "ARE YOU A SPEEDY REWARDS MEMBER?" Then,
immediately insert your Speedy Rewards card when prompted and remove quickly. (If card was not read, please see
cashier). The customer has the option to completely bypass the prompt by ignoring the question and either
inserting their Speedy Rewards card and a credit card at the pump or lifting the nozzle to pay inside.
If paying inside - lift nozzle and begin fueling at the prompt, "INSERT CARD OR BEGIN FUELING."
Once sale is complete, please go inside and pay cashier.
If paying at the pump - insert your credit card or PrePaid card at the
prompt, "INSERT CARD OR BEGIN FUELING" and remove quickly. (If card was not
read, please see cashier.) Lift nozzle and begin fueling. Your sale is complete
once the pump asks you if you would like a receipt.
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Q:
Whom should I contact if I have a question or encounter a problem?
A:
Any store employee will be happy to assist in answering questions or
solving any problems you may be experiencing. You can also call our Customer
Service center at 1-800-643-1948 (Monday - Friday, 8:30 AM - 5:30 PM EST) for assistance.
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Q:
Can I get a duplicate card to match my current card number?
A:
At this time, duplicate full-size cards or key-tag cards are not available.
Because each individual customer has unique shopping habits, we encourage you
to have your own personal card number. By doing this, we will be able to
provide special offers and incentives that are specifically targeted to you.
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Q:
Will my points expire?
A:
Points earned on a Speedy Rewards Membership Card expire after 9 months of account
inactivity.
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Q:
My neighbor received coupons in the mail - Why?
A:
Our mailings are sent to registered card holders with a valid address on file. They are
targeted to customers based upon purchase history and our perception of what coupons or
promotions you would enjoy most!
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Q:
How do I protect my points in case my card is lost or stolen?
A:
Adding a "PIN" or personal identifaction number to your Speedy Rewards account is
the easiest way to protect your account from unauthorized point redemptions. You can add a PIN two different ways:
- By going to your online account on SpeedyRewards.com
- Or by going to the Speedy Rewards terminal inside the store
 (video)
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Q:
How do I update my information?
A:
Watch this video to learn how to update your information.
(video)
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Q:
What are clubs?
A:
Watch this brief video describing our Speedy Rewards Clubs.
(video)
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Q:
What can I do at the Speedy Rewards Terminal?
A:
View this video to see all of the features available to you at the Speedy Rewards Terminal.
(video)
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Q:
Why should I become a Speedy Rewards member?
A:
See all of the great advantages of becoming a member by watching this short video.
(video)
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Registration Inquiries
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Q:
Where can I register to become a Speedy Rewards Member?
A:
You can register your Speedy Rewards Membership card Online at
SpeedyRewards.com or at the Speedy Rewards redemption
terminal located in any participating Speedway store.
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Q:
How do I register my Speedy Rewards card?
A:
Online
Pick up a free Speedy Rewards membership card at any participating Speedway location. Logon to
www.SpeedyRewards.com and click on the "Register" button. You will be required to input your title, name, address,
city, state, zip code, email address, and PIN number. Optional and recommended fields include Phone, Birthday, and
Opt Out.
OR at the Speedy Rewards Redemption Terminal
Pick up a free Speedy Rewards membership card at any participating Speedway location. Simply scan
your card at the Speedy Rewards terminal and press the blue "Register Card" button. You will be required to input
your title, name, address, city, state, zip code, and PIN number. Optional and recommended fields include Phone, email,
Birthday, and Opt Out.
(video)
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Q:
I lost my card, what should I do?
A:
If your card is registered there are three ways to report a card lost or stolen.
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Go online to www.SpeedyRewards.com and login to you account using your email address
and PIN number. Select the option for "Report Lost Card." To transfer your points and profile to a new card,
pick up a new card at any participating Speedway location and then return to www.SpeedyRewards.com
and login to replace your Lost/Stolen card with your new card.
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Visit the Speedy Rewards redemption terminal located inside the store and press the "Lost/Stolen Card" button on the main screen.
You will need to provide one of the following groups of information so that we can validate your information: Speedy Rewards card
number and PIN, email address and PIN, or last name, zip code and PIN number. With this information we are able to mark your card
lost/stolen. Next, you will be instructed to enter your replacement card number. You can pick up a replacement card from any sales associate.
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If your card is not registered and/or you have not protected your account with a PIN, it may be difficult to locate your account and protect your
points. In this case, please call our Customer Service center at 1-800-643-1948 (Monday – Friday, 8:30 AM - 5:30 PM EST), for assistance.
(video)
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Earning Points Inquiries
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Q:
How do I earn more points?
A:
Every time you make a purchase, excluding restricted items, you will receive
Base Points for that transaction. 20 base points are awarded per dollar spent on merchandise
and 10 base points are awarded per gallon of fuel purchased.
We also have items that will be designated as Bonus Point items, where you will receive extra points in addition to your
regular base points just for purchasing that particular item or items. Monthly Bonus Point items are identified at the in-store
terminal, at www.SpeedyRewards.com, and on special signs throughout the store.
You also have the opportunity to earn additional points by using the Speedway Platinum MasterCard. Please see a sales
associate for details.
(video)
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Q:
What items are not eligible for point accrual?
A:
Restricted items are items that are not eligible for point accrual. At this time restricted items include tobacco, alcohol, lottery, money orders, in-store restaurant, all Speedy Cash prepaid cards, and NetSpend Reloadable products. These items are legally restricted by law in select areas. Please visit your local store for details.
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Q:
How do I check my points balance?
A:
You have three options for checking your points balance.
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Your point balance is printed on the Speedy Rewards receipt after each transaction.
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Scan your Speedy Rewards Membership card at the Speedy Rewards terminal and your current points balance will be displayed at the top
of the screen.
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View your points balance, club program status and account activity on the web at www.SpeedyRewards.com.
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Redemption Inquiries
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Q:
How do I redeem my points?
A:
Redeeming points is very easy! Visit any participating Speedway store and locate the Speedy
Rewards redemption terminal. Simply scan your Membership Card at the redemption terminal and choose the 'Redeem
Points' option. Here, you can see your points, rewards and reward status. If you qualify for any rewards, a
'Print Reward' button will be displayed under 'Reward Status.' By touching that button, a coupon is instantly
printed for you! The number of points required for that reward is then subtracted from your total points balance.
*Please remember that we need your Membership registration with name and address
completed prior to redeeming points.
(video)
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Q:
What is a Club Coupon?
A:
When you become a Speedy Rewards member, you're automatically enrolled in all of our Frequent Purchase Clubs. Every time you
buy a Coffee/Fountain/Frozen Drink or other select products and use your Speedy Rewards card, your account is credited with a
club point. After you have made the correct amount of qualifying purchases, you are instantly rewarded with a coupon. Your
coupon could be redeemed for a free product or bonus points depending on the offer. A complete list of Frequent Purchase Clubs
can be viewed on redemption terminal under the "View Balances" menu, or online at www.SpeedyRewards.com.
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Q:
What is a Reward Coupon?
A:
Just for shopping at participating Speedway locations, you will be earning points towards free gasoline and/or merchandise.
Once you have accumulated a fixed amount of points a rewards coupon will be instantly available to you through the Speedy Rewards redemption
terminal. The point value of the rewards varies depending on the type of reward item. For example, if you have earned 900 points, you will be
eligible for any reward coupon that requires 900 points or less. You have the option to choose which reward you would like to receive. Once
you have made a decision a reward coupon will automatically print out for you.
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Q:
What if I have multiple Reward Coupons?
A:
Multiple reward coupons? Not a problem! You can use as many reward coupons as you are eligible for, whenever
you would like! For example, instead of redeeming your points for a higher point value item, you can redeem your
points for 2 lower point value items.
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Q:
What if my Reward Coupon(s) does not print?
A:
In the unlikely event that your reward coupon does not print, simply find any store employee and he/she will
assist you in receiving your reward(s). You can also call our Customer Service center at
1-800-643-1948 (Monday - Friday, 8:30 AM - 5:30 PM EST), and we will be happy to send you a replacement coupon(s).
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Q:
Is there any means of securing the card against misuse?
A:
Yes. You may use the Speedy Rewards redemption terminal or your online account at www.SpeedyRewards.com to create a
Personal Identification Number (PIN). After having created a PIN, any attempt to redeem points with your card number will result in a request for this
PIN number. If you protect the value of your PIN, no one else will be able to redeem points from your account.
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Speedy Rewards Pay Card
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Q:
What is a Speedy Rewards Pay Card?
A:
A Speedy Rewards Pay Card is a Speedy Rewards card that you link to your checking account with authorization for use as both your loyalty card and a method of payment. Once your Speedy Rewards card is successfully linked to your checking account, it is a debit card, and we refer to it as your Speedy Rewards Pay Card!
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Q:
Will my bank place a hold on my checking account funds when I use my Speedy Rewards Pay Card to pay for fuel purchases at the pump?
A:
No! The technology Speedway implemented to process your Speedy Rewards Pay Card transaction was designed to avoid the need for your bank to place a hold on your checking account funds.
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Q:
Is my checking account information secure?
A:
Yes! Speedway LLC contracts with National Payment Card Association (NPCA) to provide this service. NPCA does not sell or disclose any information to a third party, including Speedway. Speedway does not have access to any of your registered bank account information. NPCA complies with all National Automated Clearing House Association (NACHA) rules and regulations, which govern electronic payment processing.
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Q:
How is my Speedy Rewards Pay Card used for payment?
A:
National Payment Card Association has patent-pending technology that enables you to link your checking account, and a Personal Identification Number (PIN), with your Speedy Rewards card. Once complete, you can pay for fuel and merchandise at Speedway and participating locations to earn Speedy Rewards loyalty points, with one card swipe! After your card is successfully linked to your checking account, your card is swiped, just like any debit card, to initiate an electronic check transaction which will post as a charge, equal to the amount of the purchase, to your checking account.
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Q:
After my Speedy Rewards card is linked to my checking account, do I always have to use it as my method of payment? If I don’t, will I continue to earn points?
A:
Each time you swipe your Speedy Rewards Pay Card, you will be asked if you want to use it as your method of payment. If you don’t, press NO and you will then be prompted to present an alternative method of payment. However, double points on your fuel purchases are earned only when your Speedy Rewards Pay Card is selected as your method of payment. You will earn the standard program points regardless of the method of payment you choose.
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Q:
Why use my Speedy Rewards Pay Card rather than a regular, bank issued, debit card?
A:
Debit cards and credit cards are forms of payment that carry large merchant fees from the banking and credit card industry. Speedway’s cost of processing a Speedy Rewards Pay Card transaction is less, which allows us to offer you double points on your gas purchases. Occasional special promotions will offer you additional benefits for using your Speedy Rewards Pay Card. Each Speedy Rewards Pay Card transaction requires you to enter a PIN for security before it is authorized. Your Speedy Rewards Pay Card transaction is safer and more secure than any transaction completed with a card that does not require you to enter a PIN. Plus, you save time, earning points and paying for your purchase with one card swipe!
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Q:
What fees and charges will I be assessed if I use my Speedy Rewards Pay Card?
A:
Most banks do not charge for debit transactions, also referred to as electronic check transactions or ACH (Automated Clearing House) transactions. This is the same method of payment and processing that is currently used if you pay your mortgage, car payment or credit card bill on-line. If your transaction is returned as NSF (Non-Sufficient Funds) charges will apply from your bank and from National Payment Card Association.
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Q:
What are the usage limits on my Speedy Rewards Pay Card?
A:
The limits for use of your payment card are as follows:
$100 per transaction
4 transactions per day
$150 daily amount
12 transactions per week
$500 weekly amount
Additional details about the program are available to you on the National Payment Card Association website.
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Alternate ID
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Q:
What is Alternate ID?
A:
This a 7-10 digit number linked to your Speedy Rewards card that you can use in place of swiping your card. Each Speedy Rewards card will have a unique alternate ID so points earned will go directly to your card. You can use your alternate ID at the pump or inside the store.
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Q:
How do I add an Alternate ID to my Speedy Rewards card?
A:
Once your Speedy Rewards card is fully registered you can add an alternate ID to your card. Visit the in-store Speedy Rewards terminal or log into your account at SpeedyRewards.com and look for the alternate ID link under member services.
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Q:
Why do I have to enter my Speedy Rewards P.I.N with my Alternate ID?
A:
We are requiring you to enter your Speedy Rewards P.I.N. number with your alternate ID to earn points and receive coupons. By entering your PIN number it ensures only you will be able to earn and redeem points and coupons on your Speedy Rewards card.
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Q:
How long is the Alternate ID?
A:
Your alternate ID must be between 7-10 digits.
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Q:
When will my points show up?
A:
Entering your alternate ID at the pump or inside the store acts just like a card swipe. Your base, bonus, and club points will show up immediately.
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Q:
If I use my Alternate ID, can I still use Pay Card as my method of payment?
A:
Yes. You will be prompted at the pump or inside the store to use Pay Card as your method of payment after entering your Alternate ID and PIN.
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Q:
Is my PIN for my Alternate ID the same PIN I use for my redemptions or as a Speedy Pay Card?
A:
Your loyalty PIN is the same PIN you use to redeem points or log into your Speedy Rewards account. This PIN is different than the one you use as your Pay Card PIN although you could have selected the same four digit number for both processes.
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Q:
What do I do if I forgot my Alternate ID or PIN?
A:
You can go to the Speedy Rewards terminal or online to reset your Alternate ID.
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Q:
Since I can use an Alternate ID do I still need keep my Speedy Reward card or can I just throw it away?
A:
Your Speedy Rewards Alternate ID will only work at Speedway locations. You will still need to show your Speedy Rewards card at partner locations to earn Speedy Rewards points. You will also need to have your card when using the Speedway Rewards terminal to redeem points.
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Q:
Where can I use my Alternate ID?
A:
Your Speedy Rewards Alternate ID is valid at Speedway locations.
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Q:
Can I use my Alternate ID to redeem points or will I need my Speedy Rewards card?
A:
You will need to have your Speedy Rewards card when using the Speedway Rewards terminal to review the account or redeem points.
If you no longer have your card, you can obtain a replacement by hitting the "Replace Card" button on the Speedy Rewards terminal and following the prompts to link the new card to your account. For member security, this process will take 24 hours to complete and the account owner will receive an email that a card replacement has been issued to the account.
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